MC Road, Barowari, Ghy 781003
Terms and Conditions
Welcome to Kutepets.com! These terms and conditions ("Terms") govern your use of our website ("Website") and the purchase of our products and services. By accessing our Website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our Website.
1. General Information
1.1 Kutepets.com ("we," "us," or "our") is an e-commerce platform specializing in pet products, accessories, and medicinal products.
1.2 These Terms are effective as of [Insert Effective Date]. We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of such changes.
2. Eligibility
2.1 You must be at least 18 years old to use our Website or make purchases. By using the Website, you confirm that you meet this age requirement.
2.2 If you are purchasing on behalf of a business or organization, you represent and warrant that you have the authority to bind the entity to these Terms.
3. Products and Pricing
3.1 All products displayed on the Website are subject to availability. We reserve the right to discontinue or alter products without prior notice.
3.2 Prices are displayed in [Currency] and include applicable taxes unless stated otherwise. Shipping charges, if any, will be added at checkout.
3.3 We strive to ensure accurate product descriptions and pricing but reserve the right to correct errors. If a product is listed at an incorrect price, we may cancel your order and refund the payment.
4. Sale of Medicinal Products
4.1 Certain pet medications may require a valid prescription from a licensed veterinarian. Customers must provide accurate and valid prescriptions when required.
4.2 We strive to provide accurate information about medicinal products. However, this information is not a substitute for professional veterinary advice.
4.3 Kutepets.com is not responsible for any adverse reactions or outcomes resulting from the misuse or improper administration of pet medicines purchased from our store.
4.4 Customers are responsible for ensuring that the purchase and use of pet medicines comply with local laws and regulations.
5. Orders and Payment
5.1 By placing an order, you agree to provide accurate and complete information. You are responsible for ensuring the details are correct before confirming the order.
5.2 Payment must be made using one of the accepted payment methods listed on the Website. Orders will not be processed until payment is confirmed.
5.3 We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized activity.
6. Shipping and Delivery
6.1 Shipping times may vary depending on your location and the availability of the product. Estimated delivery dates are provided for reference and are not guaranteed.
6.2 We are not responsible for delays caused by third-party carriers or unforeseen circumstances (e.g., natural disasters, strikes).
6.3 Risk of loss or damage passes to you upon delivery of the product to the address provided.
7. Returns and Refunds
7.1 We accept returns for unused, unopened, and undamaged products within [Insert Return Window, e.g., 15 days] of delivery. Return shipping costs are your responsibility unless the product is defective or we made an error.
7.2 Certain products, such as perishable goods, customized items, and medicinal products, are not eligible for returns or refunds unless defective or incorrect.
7.3 To initiate a return, contact our customer service at [Insert Contact Information]. Provide your order details and reason for the return.
7.4 Refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] of receiving the returned product, subject to inspection.
8. User Conduct
8.1 You agree not to use the Website for any unlawful or prohibited purpose. This includes:
8.2 We reserve the right to suspend or terminate your access to the Website if you violate these Terms.
9. Intellectual Property
9.1 All content on the Website, including text, images, logos, and graphics, is owned or licensed by Kutepets.com and is protected by copyright and trademark laws.
9.2 You may not reproduce, distribute, or use any content without our prior written consent.
10. Limitation of Liability
10.1 To the extent permitted by law, Kutepets.com shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of our products.
10.2 Our total liability for any claim related to your use of the Website or purchase of products shall not exceed the amount you paid for the product or service.
11. Indemnification
11.1 You agree to indemnify and hold Kutepets.com harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or breach of these Terms.
12. Governing Law and Dispute Resolution
12.1 These Terms shall be governed by and construed in accordance with the laws of India.
12.2 Any disputes arising out of or relating to these Terms shall be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.
13. Privacy Policy
13.1 Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. [Insert link to Privacy Policy].
14. Contact Us
14.1 For questions, concerns, or assistance, please contact us:
15. Miscellaneous
15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 Failure to enforce any right or provision of these Terms shall not constitute a waiver of such rights.
Thank you for choosing Kutepets.com. We look forward to serving you and your pets!
