Because Your Pet Deserves the Best
Welcome to Kutepets.com! These terms and conditions ("Terms") govern your use of our website ("Website") and the purchase of our products and services. By accessing our Website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our Website.
1.1 Kutepets.com ("we," "us," or "our") is an e-commerce platform specializing in pet products, accessories, and medicinal products.
1.2 These Terms are effective as of 15 december 2025. We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of such changes.
2.1 You must be at least 18 years old to use our Website or make purchases. By using the Website, you confirm that you meet this age requirement.
2.2 If you are purchasing on behalf of a business or organization, you represent and warrant that you have the authority to bind the entity to these Terms.
3.1 All products displayed on the Website are subject to availability. We reserve the right to discontinue or alter products without prior notice.
3.2 Prices are displayed in INR and include applicable taxes unless stated otherwise. Shipping charges, if any, will be added at checkout.
3.3 We strive to ensure accurate product descriptions and pricing but reserve the right to correct errors. If a product is listed at an incorrect price, we may cancel your order and refund the payment.
4.1 Certain pet medications may require a valid prescription from a licensed veterinarian. Customers must provide accurate and valid prescriptions when required.
4.2 Information provided on the Website is not a substitute for professional veterinary advice.
4.3 Kutepets.com is not responsible for adverse reactions resulting from misuse or improper administration of medicines.
4.4 Customers are responsible for ensuring compliance with local laws regarding medicinal products.
5.1 You agree to provide accurate and complete order information.
5.2 Payments must be completed using the approved payment methods listed on the Website.
5.3 We reserve the right to cancel or refuse any order due to suspected fraud or unauthorized activity.
6.1 Delivery timelines are estimates and not guaranteed.
6.2 We are not responsible for delays caused by third-party logistics providers or unforeseen circumstances.
6.3 Risk of loss passes to you upon delivery.
7.1 Returns are accepted within 3 days for unused and unopened products.
7.2 Medicinal, perishable, and customized items are non-returnable unless defective or incorrect.
7.3 Contact customer support to initiate returns.
7.4 Refunds are processed within 15 days after inspection.
8.1 You agree not to misuse the Website, including but not limited to illegal activity, harassment, or unauthorized system access.
8.2 Violation may result in suspension or termination of access.
9.1 All Website content is owned or licensed by Kutepets.com.
9.2 Unauthorized use of content is prohibited.
10.1 Kutepets.com shall not be liable for indirect or consequential damages.
10.2 Liability shall not exceed the amount paid for the relevant product or service.
11.1 You agree to indemnify Kutepets.com against claims arising from misuse of the Website or breach of these Terms.
12.1 These Terms are governed by the laws of India.
12.2 Courts in Guwahati, Assam shall have exclusive jurisdiction.
13.1 Your use of the Website is governed by our Privacy Policy.
Email: kutepets@outlook.com
Phone: +916003901286
Address: MC Road, Barowari, Guwahati, Assam, India
15.1 Invalid provisions do not affect remaining Terms.
15.2 Failure to enforce rights does not constitute a waiver.
Kutepets.com’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
When you choose to sign in or connect your account using Google services, we may access the following Google user data, subject to your explicit consent:
Your Google account email address
Your name and basic profile information
A unique Google user identifier used for authentication
We do not request access to sensitive or restricted Google user data unless explicitly stated and approved by Google.
Information obtained from Google APIs is used only for the following purposes:
Authenticating users and enabling secure login
Creating and managing user accounts on Kutepets.com
Maintaining account security and preventing unauthorized access
Google user data is not used for advertising, analytics profiling, marketing, or any purpose unrelated to core account functionality.
Kutepets.com affirms that Google user data is used and transferred only as necessary to provide or improve user-facing features, and strictly in compliance with Google’s Limited Use Policy.
We do not:
Sell Google user data
Use Google user data for targeted advertising
Transfer Google user data to third parties except as required for essential operational purposes or legal compliance
Google user data may be shared only in the following limited circumstances:
With service providers acting on our behalf, solely to support authentication or infrastructure operations, and bound by confidentiality obligations
When required by applicable law, regulation, or legal process
No third party is permitted to use Google user data for independent purposes.
We implement appropriate technical, administrative, and organizational safeguards to protect Google user data, including:
Secure storage mechanisms
Access controls limited to authorized personnel
Protection against unauthorized access, alteration, disclosure, or destruction
Google user data is retained only for as long as necessary to fulfill the purposes outlined in these Terms or to comply with legal obligations.
Users may:
Revoke Google account access at any time via their Google Account settings
Request deletion of their Google user data by contacting kutepets@outlook.com
Upon verification of the request, we will delete the associated Google user data within a reasonable timeframe, unless retention is required by law.
Kutepets.com confirms that its use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
